Welcome to the website as24.com. By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other AS 24 websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.
AS 24 is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.


1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, your title, your function, your telephone number and your e-mail address, in order to use the services available and to receive an answer to your requests. The data controller processes your personal data for the purposes of:

  • Entering into a contract with AS 24, without it the contract cannot be concluded,
  • Enabling us to process your request, without it the information cannot be processed. You have the right to withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address: AS 24, 1 boulevard du Zénith 44800 SAINT-HERBLAIN – France.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than 3 years or for no longer than necessary for processing, namely until the end of the duration of the commercial prescription.
We will process the personal data you have provided for the following purposes and on the following legal bases:


Purposes Legal basis Personal data collected Retention of period
Respond to your requests for information (e.g. general information requests) The processing of your data is based on our legitimate interest. Identification data (name, title, function, e-mail, phone number)  Your data is kept for long as necessary for processing
Statistics  You consent to us processing your data. This information is necessary to enable us to process your request, otherwise it cannot be processed. You may withdraw your consent at any time without this affecting the processing of your data. Connection data (IPs, Logs), Navigation Your data will be kept for a maximum of 13 months. For more information, please refer to article 5. Cookie management.

 2. Recipients of data

In order to carry out the processing provided for in this Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company companies and one or more partners, independent distributors or subcontractors for the purposes of analysis and surveys. If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 6 below.

3. Data Transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.

As indicated in the table below, in the context of the services provided on the site, your data (name, first name, e-mail address, telephone number) may be transfered to other companies of the TotalEnergies company, in particular to other AS 24 subsidiairies located outside the European Union.

In order to ensure adequate protection of personal data originating from the European Economic Area that may be transfered to TotalEnergies entities located outside the European Economic Area, Binding Corporate Rules (BCR) have been adopted.

You can request a copy of the BCR and a list of the Company’s companies that have adopted them by writing to the following address data-protection@total.com

4. Data security and confidentiality 

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

5. Cookie management and other tracers

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.

Cookies are text files that are deposited on your terminal. They allow access to various information about you. Some of them belong to the site editor (first party), others to third party operators (third party). 
The table below details each cookie used on as24.com.
We enable cookies and other trackers once you have given your consent, with the exception of technical cookies that are necessary to provide the service you request on the site.

Category of cookies and tracers Names of cookies and tracers Purposes of cookies and tracers Providers Retention period of cookies and tracers
Statistics atid, atuserid, xtan, xtant, xtord, xtvrn Analysis of the trafic on the site Piano Analytics Up to 6 months
Statistics IDE Analysis of the trafic on the site doubleclick Up to 6 months
Technical and functional SESS Session information Drupal Session
Technical and functional language User's language preference Drupal 1 year
Technical and functional has_js Proper functioning of the site Drupal Session
Technical and functional CONSENT RGPD consent choice used by Youtube Youtube Up to 13 months
Technical and functional didomi_token, euconsent-v2 Consent based data processing Didomi Up to 13 months
Social network guest_id, personalization_id Sharing content fro the site on your Twitter profile Twitter 6 months
Social network VISITOR_INFO1_LIVE Estimation of user bandwidth on pages with embedded Youtube videos Youtube 6 months
Social network YSC Analysis of the traffic on the youtube videos seen by the user Youtube Session

How can you withdraw your consent?

When you first log on to the as24.com website, you may or may not give your consent to the use of cookies and/or make a setting. If you subsequently wish to change your choices, you can manage your cookies by going to the "Cookies" section at the bottom of our website.

To delete the cookies already installed, please refer to the operating instructions provided by your operating system (Windows, OS X, etc.).

6. Your rights /Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have the right to object or to consent to the processing operations of your personal data. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the competent supervisory authority.

Please send your request to the email address: as24.gb.privacy@as24.com or by writing to: AS 24 - Département Stratégie Marketing Supply, 1 boulevard du Zénith 44800 SAINT-HERBLAIN – France.