Welcome to the Customer Area extranet.as24.com. By logging on, consulting and using the Customer Area, you acknowledge to have read, understood and accept, without limitation or reserve, the Data Protection and Cookie Policy Charter (hereinafter referred to as “the Charter”) and our  General Terms and Conditions of Use. Please note that other general terms and conditions of use and data protection charters are applicable to other AS 24 sites and we recommend that you consult these carefully. Capitalized terms in this Policy charter have the meanings defined in the General Terms of Use.

The purpose of the Charter is to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

The Company and yourself as a Customer jointly determine the purposes and means of processing personal data processed in the framework of using the Customer Area. Consequently, the Parties are categorised as joint data controllers, as defined under article 26 of the GDPR.

You are hereby informed that when you process personal data of Cardholders and/or PASSango Heavy Goods Vehicles (PL) toll badges and when you perform management activities in the Customer Area related to Vehicles and/or Devices for your own requirements, you are acting as joint controller alongside the Company. Consequently, you hereby undertake to comply with your obligations as a data controller with regard to data subjects concerned by the processing operations performed.
 

 

1.    Purpose of processing, legal basis, and period of storage of data collected


Either you or the User designated by you to access the Customer Area may be likely to provide the Company with a certain amount of personal data such as your surname, forename, email address, and telephone number so as to be able to access functions and/or services available in the Customer Area. 
The information collected is necessary to process the Contract(s) signed with the Company, failing which the Contract cannot be performed.
The Company processes personal data you have provided for the following purposes and on the following legal basis:

 

Purpose of processing

Legal basis

Personal data collected

Retention period

Creation of a User profile and access to the Customer Area, Multi-pass management

Contract

Identification data.  (Surname, function, email address, phone), connection datas (login, password)

Term of Contract + 6 months

Subscription to additional services (CARDalert, CARDControl, PASSalert, AS 24 truck Assistance, eBilling…)

 

Contract

Email address

Term of Contract + 6 months

Access to trip-related services (tolls, parking, road taxes or any duty levied in relation with use of a Vehicle within a toll network, technical, legal and bookings assistance)

Contract

Immatriculation

Term of Contract + 6 months

Device management (AS 24 and AS 24 – EUROTRAFIC Cards and PASSango HGV Toll Badges)

 

Contract

Surname, forename of registered drivers, vehicle registration

Term of Contract + 6 months

Invoice management (view and download invoices, transactions not yet invoiced…)

 

Contract

Adresse email

Term of Contract + 6 months

Vehicle geolocation data, route simulator comparison, trip reporting, geolocation-based fuel transactions

Contract

Registration, vehicle GPS coordinates

Term of Contract + 6 months  Geolocation data :  1 year

Customer claims management to motorway concessions in France

Contract

Vehicle registration

Term of Contract + 6 months

Request for registration to receive e-mail alerts

Contract

Identification data (e-mail, name, function)

Duration or the subscription to the requested e-mail alerts. Possibility to unsubscribe at any time.

 

Your personal data will not be processed subsequently in any manner which does not comply with those purposes described above or within the data collection forms. Data are stored for as long as required for processing, namely for as long as the data subject, namely the Customer or authorised User, requires access to the Customer Area. Once the data subject is no longer bound by a contract to its company, the account and related data are deleted.
The User may freely designate additional persons entitled to access the Customer area by creating user accounts, assigning them specific access rights and deleting access rights.

 

2.    Data Recipients

In order to carry out the processing provided for in this Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company’s  companies and relevant service providers or subcontractors (Provider in the context of the supply of products and services).  
The personal data indicated under Article 1 are hosted by SIGMA INFORMATIQUE.

 

3.    Data Transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 
In order to ensure an adequate protection of personal data originating in the European Economic Area that may be transferred to Total Group entities located outside the European Union, the TotalEnergies company has adopted “Binding Corporate Rules” (BCR) – Company internal rules. 
For data transfers not covered by the BCR, to countries outside of the European Economic Area, other measures to ensure adequate protection are taken. 
If you would like more information about our BCRs please click here. For more information about other measures taken to ensure adequate protection, please write to the contact address specified below.

 

4.    Data security and confidentiality

Each data controller takes the appropriate technical and organisational steps to protect the security and confidentiality of personal data incumbent upon them, including with regard to any subcontractors, in particular to prevent data from being distorted, damaged or disclosed to unauthorized third parties.

 

5.    Cookie management and other tracers

A cookie is a file that stores information pertaining to web browsing by your computer on the Customer Area (e.g. number of visits, number of pages consulted, etc.) and notably makes visits to the Customer Area more fluid.
Cookies are text files that are deposited on your terminal. They allow access to various information about you. Some of them belong to the site editor (First Party), others to third-party operators (Third Party). 

The table below details each cookie used on extranet.as24.com 

We enable cookies and other trackers once you have given your consent, with the exception of technical cookies that are necessary to provide the service you request on the Customer Area.

 

Categories of cookies and trackers

Name of the cookies and tracers

Cookies and tracers’ purposes

Providers

Retention period of cookies and tracers

Statistics

atid, atidvisitor, atuserid, xtan, xtant, xtvrn

Analysis of the traffic on the site

Piano Analytics

Up to 6 months

Statistics

DSID, IDE

Analysis of the traffic on the site

DoubleClick

Up to 6 months

Technical and functionnal

_GRECAPTCHA

Protection of access to the site by robots

Google

Up to 13 months

Technical and functionnal

_cf_bm

Displaying the onboarding tutorial 

UserGuiding

Up to 13 months

Technical and functionnal

didomi_token, euconsent-v2

Consent based data processing 

Didomi

Up to 13 months

Social networks

LOGIN_INFO, PREF, VISITOR_INFO1

Viewing embedded Youtube videos on a page

YouTube

Up to 6 months

Social networks

YSC

Analysis of traffic on Youtube videos viewed by the user

YouTube

Up to 6 months

 

How to withdraw your consent? 

When you first log on to the Customer Area, you may or may not give your consent to the use of cookies and/or proceed with a parameter setting. If you subsequently wish to change your choices, you can manage your cookies by going to the “Help & resources” menu, "Manage my cookies" section.

To delete the cookies already installed, please refer to the operating instructions provided by your operating system (Windows, OS, etc.). 

 

6.    Your rights/Contact

Pursuant to current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have the right to object or to consent the processing of your personal data. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death, where such a provision is applicable.  You can also request restriction of the data, portability of the data and/or make a claim to the competent supervisory authority. Please send your request to the email address: 
as24.ie.privacy@as24.com (Ireland) / as24.gb.privacy@as24.com (UK) or by post to the following address: AS 24 FUEL CARD LTD - 11-19 station Road, WD17 1AP Watford